Frequently asked questions.

I inserted my UTAG into my computer and I cannot see the UTAG.

Double click on 'My Computer' a window will open and you will see the UTAG logo against a drive letter, click to open. Then click on the UTAG logo in the new window and the program will open. If there are any error messages please contact us.

There are some marks on the UTAG, what are they?

UTAG is made from a light alloy material which naturally receives markings and scratches. These marks can be removed with everyday metal polish. These marks will not affect the performance of this emergency device.

The USB part of my UTAG Dog Tag sticks up a bit - Why?

The USB connector has two spaces either side of it. These are to prevent the UTAG being inserted the wrong way and also to hold the contacts away from the metal part underneath the UTAG. This is to prevent corrosion or wear of the contacts.

How do I enter my details?

In each section of the public screen there is an edit button. Click the button and you will be asked for the password (this is set to 'password' when you first use your UTAG). You will then be able to edit the information shown in the public screen.

Do I have to complete all the information?

All information is optional, so you put in as much information as you wish.

Why do I not complete my full date of birth?

The year of your birth is enough for an emergency situation. We felt that with concerns about identity issues we would not include any information that was sensitive, only information that could be needed for an emergency situation.

What happens if I forget my password?

Your password is non recoverable. This is a security measure so nobody can change your details. You can still use the information contained in your UTAG but you will not be able to edit it.

Do I have to enter the full international dialling code and what does the '+' mean?

You do not have to include it but if you travel abroad it would help if there was an emergency. The dialling code for the UK is +44. The plus'+' = '00'.

I have a condition that I do not want to be seen in the public screen but it would need to be known in an emergency.

We suggest in the 'Other' box putting something like 'Please contact my GP for information about an existing condition'.

Will the emergency services know what the UTAG is?

As part of their normal procedure a trained person will check an unconscious or delirious person for medical devices. The UTAG has the recognised letters ICE on the device which stands for In Case of Emergency and the Staff and snake emblem in the paramedic star. These alert the person searching that the UTAG is a medical information device.

Can I use my UTAG to store music and other files?

You can, but we do not recommend that you do. The information held on your UTAG is important; you should not clutter the drive with other files. In an emergency you want it to be clear where the information is.

The picture I want to use is big, will it fit?

The software on the UTAG will automatically adjust the image so that it fits into the window on the public page.

If your query has not been answered above, please contact us